Cognizant Recruitment 2022 For Process Executive – Voice

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 Cognizant Recruitment 2022: Cognizant Recruitment 2022 For Process Executive – Voice. Any Graduate candidates can apply. The detailed eligibility and application process are given below.



About Company: Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’​ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Job Title: Process Executive – Voice


Location: Hyderabad. .

Job Description:


  •     Administering and helping to manage Client’s Product support for the customers who call/chat or email in the support center.
  •     Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
  •     Client products to the customer (Analytics, YouTube etc).
  •     Efficient and timely service delivery across teams for multiple clients
  •     They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process
  •     They work with BD team to increase the span of services and add new clients.
  •     Create and manage Risk and mitigation plan based on discussion with project stake holders.
  •     They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
  •     Report to the manager on performance status and any escalations.

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Skills:


  •     Customer Relationship Management.
  •     Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.
  •     People/Team.
  •     Contribute to and participate proactively in knowledge sharing sessions.
  •     Participate and contribute to organizational activities.

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Qualification: Any Graduate (Exclusion: B.E / B.Tech / MCA)


Work Experience: 0 – 2 Year

How to Apply for Cognizant Recruitment 2022?


Interested and Eligible candidates can apply for this drive online by using the link below.




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